Unfortunately, most business owners have worked with accountants who are impossible to get in touch with quickly.
And even if we’re punctual, it’s natural to wonder if our relationship will be cold and transactional; after all, it’s easier to get to know someone in person, right?
Then there are data security concerns, the potential hassle of adapting to new workflows, and the question of, “Who is even working on my books? Are they qualified?”
In this article, we’ll answer your questions and share how indinero delivers best-in-class service; regardless of time zone. Curious to learn more? See for yourself and contact us for a free consultation.
It’s Perfectly Reasonable to Hesitate
If you’re not familiar with working online, a remote service provider comes with its fair share of unknowns, and you’re asking the right questions.
- Is communication seamless, or scattered?
- Can you trust a team you’ve never met in person?
- Will we truly understand your business, industry, and goals?
We hear these concerns pretty often. Let’s walk through how indinero tackles them, so you can decide whether a remote engagement is right for you.
How Does Remote Communication Work?
You’ll have a dedicated point of contact who understands your business deeply, and we guarantee responses within 24 hours (though you’ll often hear from us much sooner).
Slack is our favorite mode of communication, because it enables efficient problem-solving, but we meet clients where they are.
Prefer email? A phone call? Something else? That’s fine with us.
But here’s something most people don’t expect: working remotely can actually improve communication.
- Since we’re working remotely, we can’t expect you to reply instantly, either.
- When you do hear from us, it’s succinct, includes clear next-steps, and moves the project forward rather than slowing you down with vague questions or unnecessary back-and-forth.
- Our team communicates with clarity and purpose. We think through questions before asking, and never overwhelm your inbox.
Another benefit of working with indinero? If your main point of contact is out, it’s no problem. As our Director of Business Development puts it:
“Let’s say you love your accountant, but her daughter is getting married and she’ll be gone for two weeks. If you’re working with a local provider, you may not be able to get in touch with anyone while she’s out. But with us? Your accountant has been working with a team all along. Someone who’s already familiar with your business can step in and pick up the slack.” – John Rickard, Director of Business Development
Will I Still Get Personalized Service?
You may relate to this.
If you’ve ever used a big payroll provider, you’ve probably noticed that every time you call in, someone new is on the other end of the phone. They don’t understand your business, so you’re stuck explaining the same things every time you need to navigate a new challenge.
But with us?
Every client is assigned a dedicated point of contact: a US-based controller who, through regular review meetings, gets to know your business, goals, and unique challenges.
Not only that, but you get the benefit of a team of people working on your account. Our bench has national expertise ranging from small to large organizations, SaaS, nonprofits, local service providers, manufacturing, and everything in between.
Will You Just Send a Bunch of Reports, or Actually Help Me Understand Them?
Our clients don’t stay with us because we help them with GAAP-compliant books (although that does matter).
They stay because we go beyond compliance to offer real clarity.
Financials shouldn’t feel like a black box. You deserve to understand what’s going on in your business, where you’re winning, where you’re bleeding cash, and what needs to change.
That’s why every client relationship includes:
- A monthly financial review meeting: We’ll talk you through the good, the bad, and the uncomfortable. We’re not here to tell you what you want to hear, but to help you grow.
- Ongoing access: If you have any questions, clients don’t hesitate to reach out and ask. We charge a flat monthly fee, so you don’t have to worry about an additional cost just for having a conversation.
- Proactive guidance: We work with many talented startups and small business owners. And while they know their business inside and out, they may not necessarily have finance backgrounds. Part of our job is education; we strive to teach the financial discipline that transforms decision-making from reactionary to strategic.
Can I Trust a Remote Firm With Sensitive Data?
Absolutely. We take security very seriously.
Our shop uses Google Workspace, which means your data is stored in the highly secure Google Cloud.
We’re also working toward our System and Organization Controls (SOC) certification. It’s a type of audit that demonstrates a company handles data securely and responsibly.
Additionally, we work with a trusted third-party IT provider that ensures 24/7 security and compliance. If you’d like to review our security protocols yourself, we’d be happy to provide documentation.
Will I Have to Learn New Software?
Unlikely.
We work with the most common accounting systems: QuickBooks, Xero, and NetSuite. And if you use something niche, like Zoho or a CRM with accounting features, we’ll learn it.
Our job is to adapt to your systems, not the other way around.
Why Not Hire Someone Local?
Even if your accountant’s office is next door, how often do you actually walk in?
Remote doesn’t mean disconnected, either. With indinero, you get more access, more flexibility, and a strong team working on your account behind the scenes.
And if your main point of contact takes time off? You won’t be stuck waiting. Someone on the team is already familiar with your business and ready to step in and fill in the gaps.
Bottom Line
It’s natural to hesitate before investing in your business. Making good decisions is the hallmark of successful growth, and you don’t want to make a mistake.
We want you to know your accountant will be responsive, understand your business, and provide the same personalization you’d expect from a local provider.
If you’re ready to experience our best-in-class services, reach out for a free consultation today. We’d be delighted to handle the numbers so you can focus on growth.
